Booking Acknowledgment

Deposits:

To secure the booking a non-refundable deposit of NZ$300 is required. This deposit will vary if booked through an agent. The remaining balance is payable upon collection of the vehicle. If the hirer cancels the booking prior to collection then the cancellation policy will apply. Relocation bookings do not require a deposit to be paid prior to arrival.

Payments:

Our preferred payment methods are by credit card or debit card (in NZ$). Lucky Rentals accepts Visa, MasterCard, and American Express however a surcharge fee of 3.0% on all Visa and MasterCard transactions and 5.0% on any American Express transactions applies. PLEASE NOTE LUCKY RENTALS NO LONGER ACCEPTS CASH. Lucky Rentals requires a credit or debit card to be used as a bond on all rental agreements and this must be the credit or debit card of the main hirer unless prior arrangements have been made. Lucky Rentals requires a bank pre-authorisation of the insurance excess (bond) amount (or a NZ$250 minimum whichever is greater) from the hirer’s credit or debit card. Your credit card details will be retained by Lucky Rentals for up to 28 days following the conclusion of the hire in accordance with the terms and conditions of the hire.

Cancellations:

Please note that your deposit is non-refundable. Cancellation fees are as follows:
1 - 10 days prior to pick up
50% of the rental (including accessories and insurance) is payable to Lucky Rentals and/or the booking agent.
Cancelled on the day or No Show
100% of the rental (including accessories and insurance) is payable to Lucky Rentals and/or the booking agent.

Amendments:

If an amendment is made to the hire dates within 10 days prior to collection or during the hire, no refund will be made if the length of the hire is decreased (that is, the rental will be charged at the number of days originally booked). If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from Lucky Rentals. Any extension is subject to fleet availability and Lucky Rentals will advise of the additional cost. Failure to obtain authorisation (i.e. a late return) will result in the hirer being charged the daily rate plus an additional NZ$200 for each day. If the hirer wishes to change the pick up or drop off location after confirmation of the booking, or during the hire period, authorisation from Lucky Rentals must be obtained. Subject to the change being approved, an additional charge of NZ$750 may apply. If the vehicle is returned early for any reason there is no refund available for the unused portion of the hire.

Cheap activities:

Lucky Rentals has teamed up with Book Me to offer the best deals on activites all over New Zealand. You can view and book the latest speicals here.

Free Airport Shuttle Transfers

A free transfer is available to or from the airport on the day of pick up and drop off of the vehicle, this service runs on the hour between 10am and 3pm only. Please note that the shuttle serves Lucky Rentals and Happy Campers. This runs on the hour in Summer (October to April) and on demand in Winter (May to September)

For more information regarding this service please click here

Drop Off

On drop off please allow an extra 45 minutes to process your drop off and get you to the airport, especially at peak traffic times. 

Driving in New Zealand:

You may be required to hold an International Licence accompanied by your national licence or a certified English translation to drive in New Zealand. For more infomation check out the NZTA website. 

If your overseas driver licence or permit isn't in English you must carry an accurate English translation in order to be able to drive in New Zealand. The translation must be provided by:

• A NZ Transport Agency authorised translation service.
• A translation document issued by a Notary Public Office in China. 
• A diplomatic representative at a high commission, embassy or consulate, or
• The authority that issued your overseas licence (an International Driving Permit may be acceptable as a translation).

If your licence is not issued in English Lucky Rentals highly recommends obtaining an English translation prior to pick up. RVA Translations can issue translations within 24 hours of pick up if required.

It’s important to us that you have a safe journey while visiting New Zealand. Please take the time to review the links below to understand the NZ road rules and driving conditions – Available in different languages. Stay deft, keep left. NZTA Visiting Drivers Resources Drive Safe New Zealand For all admin/booking questions, or to make other arrangements, please email Lucky Rentals on [e-mail]